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  3. The Office of the Auditor General’s investigation into efficient utilisation of resources by the Norwegian Labour and Welfare Administration (NAV)

The Office of the Auditor General’s investigation into efficient utilisation of resources by the Norwegian Labour and Welfare Administration (NAV)

Audit Id 1468575169481
Título The Office of the Auditor General’s investigation into efficient utilisation of resources by the Norwegian Labour and Welfare Administration (NAV)
Tí tulo en el idioma original

Riksrevisjonens undersøkelse om effektiv ressursutnyttelse i NAV

Norwegian

Año 2012
Asunto

Employment, Jobs and Careers

Health and Social Care (incl. Welfare Benefits)

Tipo

Performance

Tipo de acción

Performed by single SAI

Descripción The purpose of the audit was to investigate whether NAV has established efficient resource utilisation in its administration of benefits in the counties, and to identify organisational and management-related reasons for why the utilisation of resources varies between counties. It is presumed that the production of labour and welfare services will take place in the most efficient manner possible. An efficient labour and welfare administration must ensure that the services provided are produced without unnecessary use of resources. One goal of establishing the specialised administrative units in NAV's benefits administration was to improve the quality of decisions and the provision of services while reducing case processing times, as well as ensuring better information and equal treatment.
País

Norway

Materiales

Audit report

English

Download report

Summary

English

See summary

Press release

English

View press release
Contacto
International Divison Office of the Auditor General of Norway
tjenester-internasjonalt@riksrevisjonen.no
http://www.riksrevisjonen.no/en
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