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The Office of the Auditor General’s investigation into efficient utilisation of resources by the Norwegian Labour and Welfare Administration (NAV)

Audit Id 1468575169481
Title The Office of the Auditor General’s investigation into efficient utilisation of resources by the Norwegian Labour and Welfare Administration (NAV)
Titel in der Originalsprache

Riksrevisjonens undersøkelse om effektiv ressursutnyttelse i NAV

Norwegian

Jahr 2012
Betreff

Employment, Jobs and Careers

Health and Social Care (incl. Welfare Benefits)

Typ

Performance

Art der Leistung

Performed by single SAI

Beschreibung The purpose of the audit was to investigate whether NAV has established efficient resource utilisation in its administration of benefits in the counties, and to identify organisational and management-related reasons for why the utilisation of resources varies between counties. It is presumed that the production of labour and welfare services will take place in the most efficient manner possible. An efficient labour and welfare administration must ensure that the services provided are produced without unnecessary use of resources. One goal of establishing the specialised administrative units in NAV's benefits administration was to improve the quality of decisions and the provision of services while reducing case processing times, as well as ensuring better information and equal treatment.
Land

Norway

Materialien

Audit report

English

Download report

Summary

English

See summary

Press release

English

View press release
Kontakt
International Divison Office of the Auditor General of Norway
tjenester-internasjonalt@riksrevisjonen.no
http://www.riksrevisjonen.no/en
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