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Is the Protection of Consumer Rights Ensured?

Audit Id 1565784004719
Title Is the Protection of Consumer Rights Ensured?
Title in original language

Ar užtikrinama vartotojų teisių apsauga


Year 2019

Justice and Law Enforcement



Type of performance

Performed by single SAI

Comments Every natural person is a consumer who purchases goods and services for his or her own needs. In order goods and services best fulfilled the needs of consumers, proper functioning of both the business oversight system, which aims to ensure the quality of goods and services and the consumers rights protection, which protects against unfair or misleading practices by providers and sellers, should be ensured. The efficiency of business supervision was assessed by the National Audit Office last year, whereas an audit on “The Protection of Consumer Rights” was carried out this year. Its results show that one third of consumers experience misleading advertising, one in ten are confronted with other unfair commercial practices, and more than half do not know where to turn to in order to defend their rights.





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National Audit Office of Lithuania
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