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Centralised ICT services and procurement

Audit Id 1553835691079
Title Centralised ICT services and procurement
Title in original language

Keskitetyt ICT-palvelut ja -hankinnat


Year 2019

Government Operations (Budget and Spending)

ICT and Systems Analysis

State Procurement



Type of performance

Performed by single SAI

Comments Placing all shared government ICT services under a single body was a goal set out in the Government Programme in 2011. The aim was to reduce the cost of providing the services. The services were centralised under the Government ICT Centre Valtori, which was established for this purpose. Making all government ICT purchases the responsibility of Valtori and the government’s central purchasing body Hansel was also expected to generate savings. The savings target was EUR 47 million by the year 2018. The basic information technology used in government agencies has a major impact on the functioning of central government as a whole and it generates substantial costs. For this reason, the National Audit Office has examined the organisation of centralised government ICT services and whether the targets set for the centralisation of the services and procurement were achieved by the year 2018. In 2017, Valtori started a series of development measures, which came too late to have any effects on the audit conclusions or the customer experience. The centralisation has not yet produced all the envisaged benefits. Most of the savings achieved so far have been based on Hansel’s framework arrangements. In accordance with the well-established practice, NAOF will assess the post-audit changes after two years. The audit presents recommendations on whether all basic information technology purchases could be made the responsibility of a single body so that adequate resources can be ensured and customer needs considered, and whether cost and quality indicators could be used more extensively in the steering of Valtori. According to the report targets set for centralised government ICT services have not yet been fully achieved.



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Teemu Kalijärvi
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