The manual of the EUROSAI project group ‘Quality Management’ led by the State Audit Office of Hungary has been completed and the results are available in Summary Booklet on Quality Management. The objective of the project group was to share useful knowledge and experience, and also present concrete results to the EUROSAI community in the same way as the other two project groups of the SAO.  The electronic surveys were carried out with the involvement of a total of more than 20 European SAIs covering four fields of the quality management system, thus governance, audit matters, human resources and communication.

The State Audit Office of Hungary (SAO) has been committed to quality management for years, as it believes that quality management and performance measurement are closely linked at SAIs and the quality management system certifies performance and guarantees adequate operation. For this reason, the SAO has been operating its Quality Management Good Practices Database since 2011 on its English language website, which presents the good practices of EUROSAI members in quality assurance and quality management in an organised, searchable, structured and easy-to-use way.

Relying on the knowledge accumulated in the database, the SAO decided to explore quality management in depth through electronic surveys conducted by the EUROSAI project group, with targeted, structured and user-friendly questionnaires. The aim of the EUROSAI Quality Management Project Group was to collect first-hand, structured, and comparable information, solutions and common good practices that could be utilised in the quality management systems of the SAIs. The electronic surveys were carried out with the involvement of a total of more than 20 European SAIs covering four fields of the quality management system, thus governance, audit matters, human resources and communication.  

At the beginning of July 2020, an online conference took place, which was hosted by the EUROSAI Quality Management Project Group. As a final step in the project group's work, the SAO organised an online conference to present and discuss the outcome, where participants could share their experiences and good practices.

The now available booklet intends to summarise the most common practices of quality management gained from the surveys, and to share the knowledge, experience obtained and good examples identified with the EUROSAI community. It relies on the results of the four questionnaires and the online Project Group Meeting held 2-3 July 2020 with the aim to discuss the preliminary assessment of the answers given, the common challenges identified and to explore further useful good practices on quality management issues. 

We would like to thank the colleagues and partner institutions for filling in the questionnaires and sharing their practices. We are also grateful to the colleagues participating in the online meeting and contributing to the discussion of preliminary results. We believe the publication of the Summary Booklet could be a great opportunity to continue our work and knowledge sharing. So we kindly ask all supreme audit institution that don’t hesitate to keep contact with us if they have any question or feedback in connection to the Summery Booklet.

State Audit Office of Hungary