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Customer service — development of income support application forms

Audit Id 1603216798782
Título Customer service — development of income support application forms
Tí tulo en el idioma original

Customer service — development of income support application forms

English

Año 2019
Asunto

Health and Social Care (incl. Welfare Benefits)

Tipo

Performance

Tipo de acción

Performed by single SAI

Descripción Good forms design is essential to ensure that necessary information in relation to income support applications is gathered efficiently. This report examines the Irish Department of Employment Affairs and Social Protection’s performance in developing application forms for schemes in paper-based and online formats. The report concludes that the Department’s design of forms in both formats is aligned with existing good practice guidelines, and that scope exists to further develop the roll-out of online claim form applications.
País

Ireland

Materiales

Audit report

English

Download report
Contacto
Josephine Mooney
Josephine.Mooney@audit.gov.ie
https://www.audit.gov.ie/en/
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