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Report on the provision of information and compensation to passengers when their train journey has been delayed or cancelled

Audit Id 1565615446491
Title Report on the provision of information and compensation to passengers when their train journey has been delayed or cancelled
Title in original language

Danish

Year 2019
Subject

Infrastructure

Transportation

Type

Compliance/Legality

Type of performance

Performed by single SAI

Comments The report answers the following questions: Are the DSB and Banedanmark providing adequate travel information on delays and cancellations? Is the DSB supporting the passengers' claims for compensation in connection with delays and cancellations? It is Rigsrevisionen's assessment that the DSB and Banedanmark are not informing and compensating their passengers in a satisfactory manner in connection with delays and cancellations. Rigsrevisionen initiated the study in August 2018.
Country

Denmark

Materials

Summary

English

See summary
Contact
Lisbeth Sørensen
ls@rigsrevisionen.dk
http://uk.rigsrevisionen.dk
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